Linden Medical Group – Patient Charter

At Linden Medical Group, we are committed to providing safe, effective, and compassionate care to all of our patients. This charter sets out what you can expect from us, and what we ask from you in return, so that we can work together to achieve the best possible care.

Our Commitment to You

We will:

• Treat you with dignity, respect and compassion at all times.
• Provide you with safe, high-quality medical care.
• Listen to your concerns and respect your views.
• Keep your information safe, secure and confidential.
• Offer clear explanations about your care, treatment, and choices.
• Provide urgent care when it is needed and routine care as quickly as possible.
• Work in partnership with other NHS organisations to support your health and wellbeing.

What We Ask of You

To help us provide the best care, we ask that you:

• Treat our staff, other patients and visitors with kindness and respect.
• Attend your appointments on time, or let us know as soon as possible if you need to cancel.
• Use our services responsibly and request urgent appointments only when necessary.
• Keep us updated with your current address and contact details.
• Take an active role in your healthcare by following medical advice and using medication as prescribed.
• Be patient and understanding, particularly at busy times when demand for NHS services is high.

Working Together

The NHS belongs to us all, and by working in partnership we can continue to provide excellent care for our community.

For more information please see the NHS England document, You and your general practice:
👉 https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/