Latest News
Spring Newsletter For Patients 2025
25th April 2025Staff Update Many of you will have heard by now that Dr Lee has left the practice. A Locum Advanced […]
February 2025 – Missed Appointments
6th March 2025Wasted Appointments
6th February 2025MISSED APPOINTMENTS IN JANUARY 2025, 154 PATIENTS BOOKED AN APPOINTMENT BUT DID NOT TURN UP. THIS MEANT THAT 154 OTHER […]
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Have your say!
YOU SAID….WE DID!
TELEPHONE ACCESS:
You said – in the 2024, national patient survey, that it was not always easy to contact our practice on the telephone. The practice has invested in a new telephone system which will be coming soon – this will give more incoming lines to patients, call recording and a return to the queuing system, which was requested by you! We have also recruited more reception staff and are in the process of training them to take your calls with efficiency and signpost you to the most appropriate clinician, or service, to help with your health concern.
HELPFULNESS OF THE RECEPTION/ADMINISTRATION TEAM AT THIS PRACTICE:
You said – that our reception/admin team could improve in terms of helpfulness – we have taken this on board and invested in more reception staff who are in the process of signposting training and updating their knowledge to be able to provide an improved delivery of service to you all.