Alert: New Online Requests System

We have recently enabled a new & improved system to manage online requests. This will look slightly different and you may be asked for more detail about your request depending on the nature of your query. Rest assured that all requests still come directly to the practice and will be seen by a member of staff.
Click here to submit a request

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The Linden Medical Group

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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MISSED APPOINTMENTS IN SEPTEMBER 2024

MISSED APPOINTMENTS IN SEPTEMBER 2024 During September 2024, there were 131 missed appointments! This equates to 35 hours of lost […]

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You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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Have your say!

YOU SAID….WE DID!

TELEPHONE ACCESS:

You said – in the 2024, national patient survey, that it was not always easy to contact our practice on the telephone. The practice has invested in a new telephone system which will be coming soon – this will give more incoming lines to patients, call recording and a return to the queuing system, which was requested by you! We have also recruited more reception staff and are in the process of training them to take your calls with efficiency and signpost you to the most appropriate clinician, or service, to help with your health concern.

HELPFULNESS OF THE RECEPTION/ADMINISTRATION TEAM AT THIS PRACTICE:

You said – that our reception/admin team could improve in terms of helpfulness – we have taken this on board and invested in more reception staff who are in the process of signposting training and updating their knowledge to be able to provide an improved delivery of service to you all.