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Stapleford Care CentreChurch StreetStaplefordNottingham, NG9 8DBTel: 0115 8752000
Please be aware that we DO NOT take prescription requests over the phone.
This is due to potential errors that are caused by confusion with drug name pronunciation and the pressure it puts on the phone lines and staff. Please click here for more info on how you can request your repeat medication.
Please be aware that as of 1st October 2020, we will NO LONGER be accepting repeat medication requests over the telephone. We will be reverting back to our usual way of requesting medication prior to Covid-19.
This is mainly due to the easing of Government Covid-19 restrictions. However it is also to potential errors that are caused by confusion with drug name pronunciation and the pressure it puts on the phone lines and staff.
You can request your repeat medication by the following methods
(Please bear in mind that the NHS App & our online services are two separate services).
If you do come in person to the surgery to post the medication request, please may we ask that patients adhere to the Government guidelines and wear a face covering and adhere to social distancing rules.
We hope in making this change it will free up our phone lines for patients contacting us for other queries and also allow our medical receptionists to process repeat prescription requests without disturbance.
Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2012, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £7.65, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.